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Fet a Sóller

Privacy Policy

RESPONSIBLE


The responsible office respects the Data Protecting Acts, particularly the Data Protecting Regulation of the European Union (DSGVO=Spanish. RGPD):  
Fet a Sóller S.L. - CIF: B07800592
C/ Cristòfol Quintana Colom, 1
Tel.: 971638839
E-Mail: info@fetasoller.com

 

PURPOSES OF DATA PROCESSING BY THE RESPONSIBLE AUTHORITY AND THIRD PARTIES

We only process your personal data for the purposes indicated in the privacy policy. We do not convey your personal data to third parties for purposes other than the ones indicated.
We convey your personal date to third parties, in case :  
    • you granted your explicit agreement to do so.
    •  a processing is necessary to process your contract.
    • a processing is necessary to fulfill a legal obligation.
    •  a processing is necessary to look after justifiable interests and if there is no reason to assume that you have a predominately interest meriting of protection in the processing of your data.

LEGISLATION

As we are a Spanish company the Spanish as well as the European law is in force:

  • EU-regulation 2016/679 of the European Parliament and the council of 27 April 2016 concerning the protection of natural humans when processing personal data, concerning the free data communication and concerning the abolition of the guideline 95/46/EG (Data Protection Regulation)
  •  Spanish law 15/1999 of 13 December 1999  concerning  the protection of personal data  (LOPD)
  •  Regulation 34/2002 of 11 July 2002, Servicios de la Sociedad de la Información y de Comercio Electrónico (LSSI-CE)

REGISTRATION OF PERSONAL DATA

The data gathered via the website fetasoller.com is saved under the responsibility of Fet a Sóller. The data stock (clients and orders) of Fet a Sóller is registered in accordance with the regulations in the  Registro General de la Agencia de Protección de Datos with the number 2092801965.

WHAT KIND OF PERSONAL DATA IS PROCESSED?

We only process general personal data, online data and customer information. We do not save or process neither debit cards nor credit cards nor access to payment services.

LEGAL BASIS OF DATA PROCESSING

We only keep user or customer information once having received your consent and only for the indicated purposes. The client or web user may withdraw his or her consent at any time. Consent or refusal or rather the revocation does not effect the use of our website. However, one will not be able to carry out a purchase, if one does not agree with our privacy policy. The client is informed about this fact in the corresponding moment of his/her order.

SECURITY AND STORAGE OF PERSONAL DATA

Fet a Sóller stores personal data secure and in accordance with the latest norms and guarantees the security of personal data through its employees. In order to guarantee the security of your data while processing it, we use, in accordance with the latest state of technology, the encryption technology SSL via HTTPS. In case of a violation of data security (Art. 4 RGPD) Fet a Sóller is committed to inform the affected persons in the mandatory time frame.

WHAT KIND OF DATA DO WE GATHER?

Client
    • first name, last name and address
    • telephone number (to be able to communicate with our clients if needed)
    • shipping address, in case it differs from the invoice address
    • e-mail address for the usual communication with our clients. Under no circumstances do we request or process bank data, account numbers, credit card numbers or PayPal accounts. The payment processes by credit card or PayPal as well as online banking are carried out via websites that are independent of fetasoller.com.

Newsletter-Receiver
    • E-Mail address

Website-User
    • IP-Address including first location founds


WHO IS INFORMED ABOUT YOUR PERSONAL DATA?

Legal obligations after contract conclusion (invoice data)

Revenue office
Hosting, support and programming of the website and the database

Provider of the hosting
Systemas y Redes S.L.
Cami Nou, 7
07009 Palma de Mallorca
CIF: B57227936
 

Programmer of the website
Webnico S.L.
Nico Holzberger
C/ Belgica, 79 Apt. 15
E-0718 Puerto de Sóller
NIE: X-259 200 8T
    

Processing of orders/Despatch

Logistics service and quality control
Schlemmer & Kraus GmbH
Sayner Straße 56
56566 Neuwied

Shipping agency
DHL and DPD for Europe

Post "Correos" in Spain
E-Mail-Server (clients and order data)

E-Mail-Server
hostNET Medien GmbH
Osterdeich 107
28205 Bremen

Tool to analyse our website and to analyse announcements placed by us
    • Google Analytics: IP-Address, made anonymous, amount of purchase without further personal, identifiable data
    • Google AdWords, amount of purchase without further personal, identifiable data
    • Facebook Pixel, amount of purchase without further personal, identifiable data. They are accessible via your Facebook account.
    • The communication with google and Facebook takes place with the help of Cookies, more info

WHEN DO WE GATHER PERSONAL DATA?
    • When registering as a client: Invoice data including name, address and e-mail address
    • When submitting an order: invoice or delivery address, e-mail address, products and amount of purchase
    • When registering for our newsletter: e-mail address

REGISTRATION FOR OUR WEBSITE

When registering for the use of our personalised services Fet a Sóller gathers some personal data: name, address, contact information, telephone number, e-mail address. When you are registered, you will have access to contents and services that we only offer to registered users, for example orders and delivery addresses.

DEALTING OR RATHER LOCKING OF DATA

We respect the principles of data avoidance and data economy. We only save your personal data until we will have achieved the mentioned purposes or for the period scheduled by the legislator. Once achieved the corresponding purpose or rather once the scheduled period has expired we lock or delete the corresponding data as a matter of routine and in accordance with the legal regulations. 

NEWSLETTER

With your explicit consent, we regularly send you our newsletter or rather comparable information via e-mail to your provided e-mail address. The provision of your e-mail address is sufficient to suscribe to the newsletter. When suscribing to our newsletter your data is only used for this specific purpose. We need a valid e-mail address to guarantee a successful registration. In order to varify that the registration is carried out by the holder of the provided e-mail address, we use the Double-opt-in process.  For this purpose we record the order of the newsletter, the dispatch of an audit mail and the receipt of the requested reply. We do not gather further data. We only use the data for the dispatch of the newsletter and we do not convey them to third parties. You may always withdraw the consent concerning the saving of your personal data and the suscription to the newsletter. There is a corresponding link at the bottom of each newsletter. Moreover, you may inform us about your wish via the indicated contact details at the end of this privacy policy.

YOUR RIGHTS

You may always make use of your rights by sending an e-mail/letter to our controller of data protection using the indicated contact details. You may contact our controller of data protection, if you:
    • would like to get information on your personal data saved in our system and their processing
    • want us to correct incorrect personal data
    • want us to deleate your personal data saved in our system (in case it is possible according to the legal regulations)
    • want us to limit the data processing in case we are not yet able to deleate them due to legal requirements.
    • to make an objection against the processing of your personal data saved in our system
    • to make an objection against data conveyance, if you agreed with the data processing or if you concluded a contract with us.


The client/user may make use of his/her rights by providing Fet a Sóller the following information:
    • first name, last name, order number
    • description of and reasons for the intervention
    • address for a written notification
    • date and signature of the applicant
by
    • post to Fet a Sóller S.L., C/ Cristòfol Quintana Colom 1, 07100 Sóller.
    • mail to: hilli.holzberger@fetasoller.com

LINKS TO WEBSITES OF THIRD PARTIES

You might find links to websites that neither belong to Fet a Sóller nor operate under the responsibility of Fet a Sóller. These websites have their own privacy policy that is valid when accessing these websites.

CHANGES OF OUR PRIVACY POLICY

We reserve the right to adapt this privacy policy to make sure that it always corresponds to the latest legal regulations and to be able to add changes of our services to the privacy policy, for example when introducing new services. It is always the latest privacy policy that counts when you are using our websites.

CONTACT FOR COMPLAINTS

You may always contact the responsible authority in case of complaints. The responsible supervisory authority is dependend on the region of your domicile, your job or the violation. You find a list of supervisory authorities including addresses here. 

CONTACT DATA PROTECTION

Hilli Holzberger, hilli.holzberger@fetasoller.com

This privacy policy was created with the help of the privacy policy generator of the plc. ActiveMind and was adapted to the Spanish regulations by Fet a Sóller.

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